Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information when you use Lucy.
Privacy Policy
Last updated: 9/16/2025
1. Introduction
Welcome to Lucy ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
Please read this Privacy Policy carefully. By accessing or using our application, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide when using our application, including but not limited to:
- Name and contact information (email address, phone number)
- Account credentials
- Profile information
- Payment information (processed securely through third-party payment processors)
- Communication data (inquiries, feedback)
2.2 Usage Data
We automatically collect certain information when you use our application, including:
- Device information (device type, operating system, unique device identifiers)
- Log data (IP address, browser type, pages visited, time spent)
- Location data (with your permission)
- Images and content you analyze through our application
- Usage patterns and preferences
2.3 Camera and Photo Access
Our application requires access to your device's camera and photo library to provide its core functionality of analyzing images. We process these images to provide you with travel information, translations, and cultural insights.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving our application
- Processing and completing transactions
- Sending administrative information, updates, and promotional content
- Responding to inquiries and offering customer support
- Analyzing usage patterns to enhance user experience
- Protecting against fraudulent or unauthorized activity
- Complying with legal obligations
4. Data Sharing and Disclosure
We may share your information with:
- Service providers who perform services on our behalf
- Business partners with your consent
- Legal authorities when required by law
- Third parties in connection with a business transaction (merger, acquisition, sale)
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent where processing is based on consent
- Request restriction of processing
- Data portability
- Object to processing
8. Children's Privacy
Our application is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that adequate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: asklucy+privacy@digitalphilosophy.io